Supplier Enquiry · Source to Pay
SAMIR
PXN-S2P-006
- Reports to
- CFO
- Runs in
- ERP · Finance
- Measured on
- Enquiry containment without AP handling
Authorised · Logged · Reversible
Operate arc · Source to Pay
SAMIRSupplier Enquiry digital coworker
To answer invoice and payment questions from the system of record, and route genuine disputes with their evidence attached.
How many hours does your AP team spend on "where is my payment"?
The supplier got an accurate answer the same day, from the record, and every genuine exception went to the person who can fix it.
Business outcomes
- A fifth of AP capacity returned to work that requires judgement
- Suppliers answered the same day, from the record, with the document trail attached
- Genuine exceptions routed to their owner with the evidence, rather than bounced back as a status reply
- The upstream cause made visible, reason codes show which failure is generating repeat demand
- Statement reconciliation performed monthly instead of never, surfacing missing invoices, misapplied credits and duplicates
Measured on
- Enquiry containment without AP handling
- First-response time
- Repeat-contact rate
- Statements reconciled per period
Skills and the workday
SAMIR authenticates the channel, locates supplier, invoice, purchase order and payment records, builds the timeline, composes and sends approved-template replies, issues existing remittance advice, reconciles statements, flags breaks with evidence, creates and routes cases, records reason codes, writes the correspondence log.
- Resolves supplier identity and enquiry intent
- Reconstructs transaction status into an evidence-backed timeline
- Composes replies in supplier-safe language on approved templates
- Identifies the true owner of an exception
- Reconciles supplier statements against the ledger
- Records reason codes and surfaces repeat-contact patterns
The other digital coworkers in Source to Pay
Each role in the chain understands the work either side of it. See how Source to Pay runs end to end.