Operate · Plan to Fulfil
A delivery date is agreed in a moment and then has to survive a forecast, a capacity check, a stock position, a warehouse shift and a carrier. Nothing on that route announces the moment it stopped being achievable. Those points are where the digital coworkers stand, inside the systems you already run.
Every check on this chain is real and every one of them passes on its own. What no check covers is the interval between a promise being made and the reality that was meant to support it, and the sequence does not wait for the person who would have known what to look for.
78%
of planning leaders name forecast inaccuracy a top internal challenge, ahead of visibility and system limits
BCG Supply Chain Planning, 2026
4 of 4
Perfect order needs on-time, in-full, damage-free and documentation-accurate all at once, and the four multiply
Perfect order performance as defined by APQC
USD 1.7tn
of excess working capital across the 1,000 largest US public companies, with inventory still lagging
The Hackett Group, 2025
25pts
Forecast-accuracy gap between the highest and lowest planning maturity, which systems alone did not explain
BCG Supply Chain Planning, 2026
Where the pressure shows up
Trade, geopolitics and supply move together, and a planning team absorbs those conditions rather than resolving any of them.
Who feels itChief Supply Chain Officer · on-time-in-full
On-time, in-full, damage-free and documentation-accurate are each tracked and reported apart, then multiply into one number.
Who feels itHead of Supply Chain · perfect order rate
Sales lifts a line, operations trims another, neither judgement is written down, and a miss can only be argued about afterwards.
Who feels itDemand planning manager · forecast bias by segment
Stock is the one number anyone can see quickly, so the date gets promised against it and capacity is simply assumed.
Who feels itSupply planning lead · commitments verified against live capacity
Safety stock and reorder points outlive the demand pattern they were calculated against, and nobody reviews thousands of lines.
Who feels itInventory planning manager · inventory turns
The numbers reconcile and the system shows green while constrained material, real capacity or a dock slot says otherwise.
Who feels itS&OP lead · plan attainment
Plan to Fulfil starts with expected or actual demand and ends when the right product is available and moving through the network as promised. It balances service, cost, cash and resilience, and the number it answers to is on‑time‑in‑full at the lowest inventory that achieves it.
The canonical sequence
Sense and explain
DDAMON
Test feasibility
·Held by your team
Available and capable to promise
SSOFIA
Execute
·Held by your team
Pick and dispatch
WWARDA
Transport
LLUCIANO
Safety stock, reorder points and transfers recomputed against the demand and the lead times execution actually reports, so the plan and the warehouse hold the right stock
SSTELLA
Who owns this chain today
Read down any position on a chart and it tells you who is accountable for it, what its holder may do without asking, and who picks up the call that is not theirs to make. A digital coworker is written up the same way, and the answers do not change because the holder is not a person.
Employee ID
PXN‑P2F‑002
SOFIA
Supply Orchestration Feasibility Intelligence Agent
SOFIA Order Promising
SOFIA
Full quantity clears on 29 April. All three lines clear on 24 April at 1,150 units. I propose to book two schedule lines against confirmed capacity, 1,150 on 24 April and the balance on 29 April, and give the order desk the production window as the constraint. Shall I proceed?
Supply Planner Supply planning
Proceed with the split. Make sure the order desk has the constraint in writing so they can tell the customer why.
Seen by SOFIA
SOFIA Order Promising
Booked as two schedule lines against confirmed capacity. Order desk notified with the production window named as the constraint.
Date committed by the Supply Planner.
The interesting line on each one is the boundary: what the holder settles alone, what it has to put in front of a planner, and what it may not touch at all. On a warehouse floor that separation is the thing being bought, because moving work between people without a supervisor deciding solves a throughput problem by creating a different one.
Demand Planning
Demand Analysis, Modelling and Outlook Navigator
Plan to Fulfil · PXN-P2F-001
Work chart
TodayAn override nobody recorded cannot be diagnosed when the forecast misses.
With DAMON in the roleThe consensus meeting spends its time on judgement rather than on reconciling spreadsheets.
Supply Feasibility and Order Promising
Supply Orchestration Feasibility Intelligence Agent
Plan to Fulfil · PXN-P2F-002
Work chart
TodayThe honest answer spans several systems, so a stock check stands in for it.
With SOFIA in the roleOne date across sales and supply, produced once and traceable to its evidence.
Inventory Planning and Optimisation
Stock, Turnover, Excess, Level and Location Advisor
Plan to Fulfil · PXN-P2F-003
Work chart
TodayReviewing thousands of lines item by item is a task that never reaches the top of anyone’s list.
With STELLA in the roleWorking capital released without buying it with service, because the trade-off is on every proposal.
Warehouse Operations
Warehouse Activity, Replenishment and Dispatch Advisor
Plan to Fulfil · PXN-P2F-004
Work chart
TodayA wave released against blocked stock or a closing dock slot is discovered mid-shift.
With WARDA in the roleInfeasible work is caught before release rather than after a picker has walked to it.
Logistics Visibility
Logistics Update, Consignment, In-transit Alert and Notification Officer
Plan to Fulfil · PXN-P2F-005
Work chart
TodayStatus lives in as many carrier portals as you have carriers.
With LUCIANO in the roleA delay detected from movement data rather than from the customer, while a routing decision is still available.
Five digital coworkers hold posts across this chain, from the forecast that sets the plan to the carrier event that confirms it arrived, and each is measured on one number. How much it moves for you is sized from your own data in the first session.
Every override attributed
A change to the forecast is recorded against its author with the evidence beside it, so a miss is diagnosed rather than debated.
KPIDIncreaseOverrides with a recorded rationale
A date checked before it is given
No delivery date is committed until live capacity confirms it, and the constraint is named when the answer is no.
KPISIncreaseCommitments verified against live capacity
Parameters that match the demand you have
Safety stock and reorder points are recomputed against observed variability, with the working-capital and service effect on every proposal.
KPISIncreaseWorking capital released at same service level
The delay found before the customer finds it
Missing milestones and pace anomalies are surfaced from movement data, and exceptions ranked by how long there is left to act rather than by severity.
KPILIncreaseDelays detected before customer contact
Work screened before it is released
Infeasible work is caught before a picker has walked to it, and a stall is caught inside the shift that can still recover it.
KPIWIncreaseOn-time wave and dispatch completion
Four components measured as one
Perfect order is counted the way it is defined, so four separately green metrics stop hiding one customer who did not get what was promised.
KPISIncreaseOn-time-in-full rate
A digital coworker works inside the systems, data, policies and authorisations you already have. It is given the access a person in the same position would be given, and no more. Your auditors test it in the environment they already know.
What the role works inside
Enterprise applications
ERP, planning, warehouse, transport and execution systems.
Master data
Demand, supply, inventory, order and shipment records.
Policies and controls
Business rules, thresholds, approval policies and compliance requirements.
Authorisations
Defined permissions for every action performed by the role.
Governance
Security, privacy, service levels, change governance and escalation.
The control model
Defined actions, inside the authority you set.
Prepares the case and hands the decision up.
Anything outside the authority the role holds.
Both sides put a signature on the same page before anything is built, and the ProxyN lead who signs is accountable for it in the way your sponsor is. Nothing in it gets agreed after the result is known.
What gets signed
Five lines both sides sign before anything is built. Every one is a fact about your operation, not a forecast about ours.
What happens after signing
The order the work runs in, one role at a time. The seventh step is the first step of the next loop.
What we need from you
Twelve months of history from the system of record, read only, with a past event set the decisions can be replayed against
The promising rules and service-level targets, with the approval thresholds the role will work inside
The accountable person for the number, in the room for the first session
Get started
Bring one workflow and the person accountable for it. In the first session we map the process, establish the baseline logic and tell you whether there is a number worth signing. If there is not, we will say so.
