Steward · Detect to Correct

Hire a digital coworker for every signal the estate raises, at whatever hour it arrives

A signal reaches your estate five different ways, and each one is already true the moment it lands and useless until somebody reads it. That gap is where the digital coworkers stand, inside the systems you already run.

Meet the workforce See how it works

The estate keeps raising signals after the last analyst has gone home

Every control on this chain is real, written down, and applied by whoever is at a desk when the signal arrives. The estate does not stop raising them at the hour that person goes home.

USD 4.44M

Global average cost of a data breach

IBM Cost of a Data Breach, 2025

USD 1.9M

Lower average breach cost where security AI is used extensively

IBM Cost of a Data Breach, 2025

97%

Organisations reporting an AI-related incident that lacked proper AI access controls

IBM Cost of a Data Breach, 2025

63%

Organisations operating without an AI governance policy

IBM Cost of a Data Breach, 2025

Where the pressure shows up

Alert storms

One degrading node presents as dozens of alerts across three tools, and only a person who knows the shape reads one incident.

Who feels itHead of service operations · alert-to-incident ratio

The mover case

Somebody changes role, takes on the access it needs and keeps what the old one had, and nothing breaks, so nothing prompts a look.

Who feels itHead of identity and access · time from role change to correction

Recertification

A manager handed several hundred entitlements with no risk and no usage attached will approve nearly all of them, and does.

Who feels itAccess owner · recertification decision quality

Out of hours

The pattern arrives at whatever hour it arrives, and the experience that recognises it is available during office hours.

Who feels itIncident manager · time to detect, engage and restore

Severity alone

A critical rating on an isolated system outranks a high one on an exposed host holding customer data, and the queue follows.

Who feels itHead of security operations · exposure age by asset criticality

Closed on paper

A ticket marked done and a service actually behaving are two facts, and only one of them is checked before closure.

Who feels itSecurity operations analyst · verified correction rate

Five kinds of case enter this chain and all of them run the same corridor

Where a case comes in decides who picks it up and nothing else. Everything that arrives then runs the same corridor, and the corridor is where the control lives: speed is available cheaply if you are willing to weaken change, access and security control, and we are not.

How this chain is defined

  1. 01

    Signal

    Raised or observed

    SAHIL

  2. 02

    Understanding

    Correlated to a likely cause

    NADIA

  3. 03

    Safe action

    Inside the authority set

    IDRIS

  4. 04

    Verified recovery

    Proved rather than assumed

    PATRICIA

  5. 05

    Recurrence addressed

    So the condition does not return

    Held by your team

Who owns this chain today

Enterprise owners
  • Chief Information Officerservice operations
  • Chief Information Security Officersecurity operations
Human roles
  • Service-desk analysts
  • Incident managers
  • Identity and access administrators
  • Security operations analysts
Upstream inputs
  • Employment state changesfrom Hire to Retire
  • Asset and system inventory
  • Your service catalogue
  • Change governance
  • Security policy
Downstream consumers
  • Every other chainthey run on the systems this one keeps available
  • Monitor to Complyaccess and change evidence

A digital coworker takes a position on the chart and answers for it

Read down any position on a chart and it tells you who is accountable for it, what its holder may do without asking, and who picks up the call that is not theirs to make. A digital coworker is written up the same way, and the answers do not change because the holder is not a person.

Employee ID PXN‑D2C‑002

NADIA

Noise Analysis, Detection and Incident Advisor

Position
Incident Triage and Correlation
Value chain
Detect to Correct
Role
Turns noisy technical signals into one affected-service view with a likely cause, and coordinates the response. Your incident manager decides.
Authorised · Logged · Reversible

Service operations · Major incident

2 participants

Candidate incident raised

NADIA Incident Triage

41 alerts across infrastructure, application and network resolve to one candidate incident on the payments service. The sequence starts at one node. The latency alerts and the retransmission flags follow it, and each one on its own reads as its own fault. I have not restarted or failed over anything.
Affected
Payments, 6 dependent services
Probable cause
Database node degradation
Confidence
Stated, and evidenced
Change window
None open

NADIA

I recommend declaring a major incident against that node and failing the payments service over to the standby. The declaration and the failover are yours. Shall I page the database on-call and open the incident record ready for your call?

Incident Manager Service operations

Agreed on the node. Declaring now. Page on-call and open the record; operations will execute the failover.

Seen by NADIA

NADIA Incident Triage

Incident record opened against your declaration and on-call paged. Failover recorded as executed by operations. Latency is back inside its normal band on all six services and the retransmission flags have stopped.

Recovery verified and the record prepared for problem review. 02:31 · Alerts resolved to one incident 41 to 1

The four positions split what has already happened from what still could

The four cover the estate along two lines, what has already happened and what still could, and none of them can finish another’s work. That separation is the thing a security signatory is actually buying, and it holds at whatever hour the case arrives.

Employee request

  1. Signal
  2. Understanding
  3. Safe action
  4. Verified recovery
  5. Recurrence addressed

Service Desk Resolution

SAHIL

Service Access, Help and Incident Lead

Detect to Correct · PXN-D2C-001

Owns
Resolves common employee technology requests inside a pre-authorised catalogue.
Boundary
Executes only what is pre-authorised, reversible and low risk. Nothing is granted at the point of asking, and authentication is never bypassed for speed.
Measured on
  • First-contact resolution
  • Time to resolution by request type
  • Transfer and reopened-ticket rate
Skills
Verifies identity firstRetrieves the resolver’s contextChecks the role catalogueExecutes pre-authorised reversible actionsDocuments as it worksHands over with context
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Information Officer
  2. Owns the workService desk manager
  3. Position held bySAHIL
  4. Escalates toA human resolver · The access owner · Security operations

TodayA known fix can take longer to find than to perform.

With SAHIL in the roleRoutine demand is resolved on contact, and specialists get complete context for the rest.

Monitoring event

  1. Signal
  2. Understanding
  3. Safe action
  4. Verified recovery
  5. Recurrence addressed

Incident Triage and Correlation

NADIA

Noise Analysis, Detection and Incident Advisor

Detect to Correct · PXN-D2C-002

Owns
Converts noisy technical signals into an affected-service view, a likely cause and a coordinated response.
Boundary
Correlates and coordinates. No restarts, no failovers, no configuration changes, and that is not a maturity gate to be relaxed later.
Measured on
  • Alert-to-incident ratio
  • Time to detect, engage and restore
  • Priority accuracy on review
Skills
Groups related alerts and signalsCorrelates by time and topologyMaps the affected business servicesIdentifies the probable causeAssembles the incident timelineTests the recovery evidence
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Information Officer, with the CISO for security events
  2. Owns the workHead of service operations
  3. Position held byNADIA
  4. Escalates toThe incident manager · Security operations · Named human authority for production change

TodayTeams join with partial context while impact and recent change are reconstructed live.

With NADIA in the roleThe first minutes of a material incident go to the response rather than to assembling the picture.

Identity risk

  1. Signal
  2. Understanding
  3. Safe action
  4. Verified recovery
  5. Recurrence addressed

Access and Identity Hygiene

IDRIS

Identity, Directory and Rights Inspection Sentinel

Detect to Correct · PXN-D2C-003

Owns
Finds the identity and access conditions that should no longer exist, and routes safe correction.
Boundary
Executes an approved revocation. Cannot grant access, ever, does not infer a termination, and does not remove access from an unverified identity match.
Measured on
  • Stale, orphan and excess entitlement count and age
  • Time from a lifecycle event to access correction
  • Toxic combination and privileged exception exposure
Skills
Reconciles worker and account evidenceCompares access to employment stateDetects orphans and toxic combinationsPrepares risk-weighted certificationExecutes pre-authorised revocationsRoutes conflicts to owners
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Information Security Officer
  2. Owns the workHead of identity and access management
  3. Position held byIDRIS
  4. Escalates toThe access owner · The CISO for privileged anomalies · Security operations

TodayPeople join, move and leave continuously, and access is reviewed periodically.

With IDRIS in the roleIdentity exposure falls, and an access decision reaches a manager with the risk and the usage already on it.

Vulnerability

  1. Signal
  2. Understanding
  3. Safe action
  4. Verified recovery
  5. Recurrence addressed

Vulnerability and Patch

PATRICIA

Patch Assessment, Triage, Remediation, Impact, Criticality and Intelligence Advisor

Detect to Correct · PXN-D2C-004

Owns
Converts a vulnerability list into a feasible, risk-ranked and verifiably completed remediation plan.
Boundary
Prioritises, tracks and verifies. Does not patch or change configuration, and cannot close a finding on ticket status alone.
Measured on
  • Exposure age by risk and asset criticality
  • Time from detection to verified correction
  • Externally exposed critical findings outstanding
Skills
Reconciles findings to assetsDeduplicates findings across toolsEnriches with exposure contextFlags active exploitationTriggers the proving rescanKeeps exceptions owned and dated
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Information Security Officer
  2. Owns the workHead of security operations
  3. Position held byPATRICIA
  4. Escalates toThe CISO for actively exploited findings on exposed assets · Change authority · The specialist change process for safety-critical systems

TodayScanners find more than teams can fix, which makes prioritisation the whole job.

With PATRICIA in the roleMaterial exposure falls rather than ticket throughput rising, and a closed finding is a finding that is gone.

Hiring into this chain puts a holder on every signal the estate raises, at any hour

Four digital coworkers hold posts across this chain, two on what has already happened and two on what still could, and each is measured on one number. How much it moves for you is sized from your own data in the first session.

Five stages on one rail Five glass slabs, one per Detect to Correct stage, hang from a lit spine. SAHIL, NADIA, IDRIS and PATRICIA hold four; recurrence stays with your team. 01 Signal S 02 Understanding N 03 Safe action I 04 Verified recovery P 05 Recurrence

  • Correlation at whatever hour it is needed

    Related alerts, cases, logs and dependency signals are grouped continuously, so one incident reads as one incident whenever it starts.

    KPIDecreaseAlert-to-incident ratio

  • Routine demand resolved on contact

    Common requests are resolved on first contact inside the catalogue, and everything else reaches a specialist with the context attached.

    KPIIncreaseFirst-contact resolution rate

  • Access compared with employment as it changes

    The interval between somebody moving role and their old access going away stops being the gap between two review cycles.

    KPIDecreaseTime to correct access after role change

  • Removal delegated, granting withheld

    Taking away access that should not exist is recoverable through your normal request process. Creating access that should not exist is not, so it stays with a person.

    KPIDecreaseOrphan and excess entitlements

  • Remediation ranked by exposure, not by rating

    Findings carry asset criticality, internet exposure, compensating control and known exploitation before anything reaches a queue.

    KPIDecreaseExposure age on critical assets

  • Closure proved rather than recorded

    A finding closes on technical verification by rescan, and an exception that cannot be remediated within policy carries a named owner and an expiry.

    KPIIncreaseVerified correction rate

The chart says who decides, and it is never the digital coworker

A digital coworker works inside the systems, data, policies and authorisations you already have. It is given the access a person in the same position would be given, and no more. Your auditors test it in the environment they already know. Your security leadership reviews that scope before anything starts.

What the role works inside

  • Enterprise applications

    Service management, monitoring, identity, directory and vulnerability systems.

  • Master data

    Worker, account, entitlement, asset, service and finding records.

  • Policies and controls

    Your service catalogue, change governance, security policy and approval thresholds.

  • Authorisations

    Defined permissions for every action performed by the role.

  • Governance

    Security, privacy, service levels, change governance and escalation.

The governance perimeter Three rings around the position: acts alone inside, recommends in the middle, escalates at the edge. Nothing runs outside the outer ring. ESCALATES RECOMMENDS ACTS ALONE THE POSITION

The control model

  1. Acts alone

    Defined actions, inside the authority you set.

  2. Recommends

    Prepares the case and hands the decision up.

  3. Escalates

    Anything outside the authority the role holds.

Start with a number. Prove the result. Build from there

Both sides put a signature on the same page before anything is built, and the ProxyN lead who signs is accountable for it in the way your sponsor is. Nothing in it gets agreed after the result is known.

What gets signed

The Outcome Commitment

Five lines both sides sign before anything is built. Every one is a fact about your operation, not a forecast about ours.

  • KPIWhat needs to move.
  • BaselineWhere performance starts, using operational data.
  • TargetThe agreed level of movement.
  • TimelineWhen the outcome will be assessed.
  • Acceptance testHow achievement will be determined, using historical replay and shadow operation against your own records.

What happens after signing

The adoption loop

The order the work runs in, one role at a time. The seventh step is the first step of the next loop.

  1. Set the baseline
  2. Hire the role
  3. Put the role to work
  4. Measure the KPI
  5. Prove the outcome
  6. Address the next bottleneck
  7. Add the next roleBack to the baseline for the next role

What we need from you

  • Twelve months of history of incidents, access populations or findings to replay, read only

  • The written policy, your service catalogue, change governance and the allow-listed actions the role will work inside

  • The accountable person for the number, with your security leadership, in the room for the first session

Get started

Stop Buying Platforms.
Start Hiring Outcomes.

Bring one workflow and the person accountable for it. In the first session we map the process, establish the baseline logic and tell you whether there is a number worth signing. If there is not, we will say so.

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