Hire a digital coworker for every point where an asset is run to failure or maintained past need
An asset moves through its life one decision at a time, and each decision rests on a reading somebody took, a record somebody updated and a permit somebody signed. Nothing in that sequence says which way the balance has tipped. Those points are where the digital coworkers stand, inside the systems you already run.
Run to failure and maintained past need look identical in the asset record
Every control on this chain is real, and every one of them is applied by somebody who already has a job. The gap is between what the asset is doing and what the record of it says, and the asset does not wait for the person who would have known what to look for.
A$21.27M
Maximum monetary penalty for industrial manslaughter against a body corporate, indexed annually and varying by jurisdiction
Safe Work Australia model, 1 July 2026
20 years
Maximum term of imprisonment for an individual on the same offence, and in several states insurance for these fines is prohibited
Safe Work Australia model, 1 July 2026
Section 27
The due diligence duty on officers is personal, non-delegable and prospective, and appointing a competent safety manager does not discharge it
Model Work Health and Safety Act, as defined by Safe Work Australia
ISO 55001
The standard asks for a reproducible decision: what was known, what was weighed and who decided, recorded at the point it was decided
ISO 55001:2024
Where the pressure shows up
Ready on paper
A job sits on the schedule with the scope vague, the part unreserved and the right trade discovered after it starts.
Who feels itMaintenance planner · schedule-ready rate
Repeat visits
The crew travels, the window opens, and the job fails for a part, a permit or a certification nobody confirmed first.
Who feels itMaintenance manager · first-time-fix rate
The alert stream
Thresholds set loose fire late and thresholds set tight fire constantly, so either way the alarms stop being a signal.
Who feels itReliability engineer · time from signal to owned action
Signed not checked
The permit form is complete while the job is not safe, because a prerequisite that is nearly met gets treated as met.
Who feels itHSE manager · first-pass permit completeness
Two supervisors
Concurrent work in the same area is known to the two supervisors running it and to no single system that can see both.
Who feels itHSE officer · held permits by failure type
Found at close
Capital variance surfaces at month end, after the decision that caused it, when the exposure is already committed.
Who feels itHead of Capital Projects · time from variance emergence to ownership
Acquire to Retire answers to safe availability per dollar of asset cost
Acquire to Retire covers the plant, equipment, property, technology and infrastructure the enterprise runs on. It balances performance, risk and expenditure, and the number it answers to is maximum safe availability per dollar of asset cost.
The sequence, taken from the chain’s own definition
CapitalRaise the need, approve the money and bring the asset into service
01
Asset Need
The need is raised
·Held by your team
02
Investment
Capital approved
CCELIA
03
Acquisition
Buy or build
·Held by your team
04
Commissioning
Into service
·Held by your team
Operating lifeRun it, keep it available and decide when it goes
05
Use
The asset earns
AADRIANA
06
Maintenance
Kept available
MMASON
07
Renewal
Repair or replace
·Held by your team
08
Retirement
Out of service
·Held by your team
Any stage with hazardous work
Permit to work
The person, the task, the asset, the isolation and the permit evidence checked against the record before a crew starts, so a gap is named before entry rather than after an incident
HHARIS
Who owns this chain today
Enterprise owners
Chief Operating Officer or Head of Asset Managementthe whole life
Engineering and HSE leadershipintegrity and safety
Chief Financial Officercapital
Human roles
Maintenance planners
Reliability engineers
HSE officers
Capital project controllers
Upstream inputs
Production and operating plansPlan to Fulfil
Capital approvals and budgetRecord to Report
Spares, contractors and capital procurementSource to Pay
Downstream consumers
Asset availability, as a capacity constraintPlan to Fulfil
Capitalisation, depreciation and accrualsRecord to Report
Safety and regulatory evidenceMonitor to Comply
A digital coworker takes a position on the chart and answers for it
Read down any position on a chart and it tells you who is accountable for it, what its holder may do without asking, and who picks up the call that is not theirs to make. A digital coworker is written up the same way, and the answers do not change because the holder is not a person.
Employee IDPXN‑A2R‑003
H
HARIS
Hazard Assessment, Readiness & Isolation Sentinel
Position
Safety & Permit Compliance
Value chain
Acquire to Retire
Role
Checks every permit prerequisite against the source record before hazardous work proceeds, and holds the permit where a control is missing. Your authorised person decides.
Authorised · Logged · Reversible
HS
Safety · Permit to work
2 participants
Permit verification requested
H
HARISSafety & Permit Compliance
Permit PTW‑2214, hot work in a confined space. The gas test window closed 40 minutes ago. Standby and rescue are named and rostered on now, the competencies are current, and no other work is open in the area. This one fails on time rather than on content. I have held the permit and have not cleared work to start.
Permit
PTW‑2214 · hot work, confined space
Asset
Tag V‑2140, north separator vessel
Isolation
Current, and the tag matches
Gap
Gas test outside its validity window
H
HARIS
I propose to keep the permit held, request a fresh gas test before anyone enters, and return the permit to the authorised person once the new reading is on the record. I will not clear work to start at any point. Shall I proceed?
HO
HSE OfficerSite safety
Proceed. Nobody enters before the re-test, and the permit stays held until the reading is on the record.
Seen by HARIS
H
HARISSafety & Permit Compliance
New gas test recorded against PTW‑2214 and inside its window. Every prerequisite now agrees with the record. Returned to the authorised person.
Work cleared by the authorised person.
08:24 · The control gap was named
before entry
Reply to HARIS
HARIS holds a permit where a control is missing and never issues one
HARIS checks a permit against the source record and holds it where a control is missing. He never issues one and never clears work to start, so the authorisation stays exactly where it sits today. The other three prepare, detect and reconcile, and a named person makes the call each time.
Swipe across the four positions
Prepare
Asset Need
Investment
Acquisition
Commissioning
Use
Maintenance
Renewal
Retirement
M
Maintenance Planning
MASON
Maintenance, Availability, Scheduling & Order Navigator
Acquire to Retire · PXN-A2R-001
Owns
Turns a maintenance need into safe, fully prepared and correctly prioritised work.
Boundary
Cannot mark a job ready where a hard prerequisite is absent. The planner approves the schedule.
Measured on
Schedule-ready rate and schedule compliance
First-time-fix rate
Ratio of planned to reactive work
Skills
Triages notifications by criticalityDetects duplicate and repeat workVerifies parts and material readinessMatches crew skill and certificationDetects production window conflictsFlags permit and isolation needs
Authorised · Logged · Reversible
Work chart
AccountableHead of Asset Management
Owns the workMaintenance manager
Position held byMMASON
Escalates toHSE · Maintenance manager · Production planning · Stores
TodayWork reaches the schedule before anyone has confirmed it can actually be done.
With MASON in the rolePlanned work stops converting into reactive work, which is where the cost premium sits.
Reads condition and work signals together and opens the case before the failure arrives.
Boundary
Detects and evidences. The diagnosis and the intervention are the reliability engineer’s.
Measured on
Unplanned downtime and repeat failure
Time from signal to owned action
Failures preceded by a raised notification
Skills
Correlates condition data across assetsDetects drift below alarm thresholdIdentifies bad actors by costCompares intervention optionsModels lifecycle cost and riskTracks whether reliability changed
Authorised · Logged · Reversible
Work chart
AccountableHead of Asset Management
Owns the workReliability engineering lead
Position held byAADRIANA
Escalates toEngineering · HSE and operations · Capital and shutdown approval
TodayCondition data is collected in volume and read by nobody with the hours to spare.
With ADRIANA in the roleA window in which to plan the intervention, instead of a surprise to react to.
Verify
Asset Need
Investment
Acquisition
Commissioning
Use
Maintenance
Renewal
Retirement
H
Safety & Permit Compliance
HARIS
Hazard Assessment, Readiness & Isolation Sentinel
Acquire to Retire · PXN-A2R-003
Owns
Checks every permit prerequisite against the source record before hazardous work proceeds.
Boundary
Never issues a permit and never clears work to start. Your authorised person decides.
Measured on
First-pass permit completeness
Isolation verification coverage
Certificate currency at point of use
Skills
Verifies prerequisites against source recordsMatches isolation certificates to tagsChecks validity windows and expiryVerifies competency and authorisation currencyDetects concurrent work conflictsMonitors change during execution
Authorised · Logged · Reversible
Work chart
AccountableChief Operating Officer, with board visibility
Owns the workHSE manager
Position held byHHARIS
Escalates toHSE manager · HSE leadership · The officer group · Operations
TodayPermit checking happens while a crew stands waiting, and the pressure is always toward proceeding.
With HARIS in the roleThe control gap is named before work starts rather than reconstructed after an incident.
Govern
Asset Need
Investment
Acquisition
Commissioning
Use
Maintenance
Renewal
Retirement
C
Capital Project Controls
CELIA
Commitment, Estimate, Ledger & Insight Advisor
Acquire to Retire · PXN-A2R-004
Owns
Reconciles the approved case against commitments, actuals and progress as they move, not at close.
Boundary
Explains variance. The forecast at completion is always the controller’s number.
Measured on
Time from variance emergence to ownership
Forecast-at-completion accuracy against outturn
Unsupported manual forecast adjustment
Skills
Reconciles commitments, actuals and progressDetects unsupported forecast movementComputes accruals from progressAttributes variance to driversTracks variation ordersTraces benefits to realisation
Authorised · Logged · Reversible
Work chart
AccountableChief Financial Officer
Owns the workHead of Capital Projects
Position held byCCELIA
Escalates toFinance · Group reporting · CFO delegate · Sponsor
TodayCost, commitment, progress and change live in different systems, so variance is debated before it is owned.
With CELIA in the roleVariance surfaces while the project can still respond to it.
Hiring into this chain puts a holder on every decision from the capital case to the permit
Four digital coworkers hold posts across this life, from the
capital case that buys the asset to the permit that lets somebody work on it, and each
is measured on one number. How much it moves for you is sized from your own data in the
first session.
Readiness verified, not assumed
A job is schedule-ready only when every hard prerequisite is confirmed against the record, so a crew is not sent to find out.
KPIMIncreaseSchedule-ready rate
A window instead of a surprise
Degradation is raised while the intervention can still be planned, rather than confirmed by the failure it predicted.
KPIADecreaseUnplanned downtime
Patterns a single threshold cannot see
Two readings each inside tolerance, drifting together and away from a comparable asset, is a case no alarm would have raised.
KPIADecreaseTime from signal to owned action
The gap named before work starts
A permit that does not agree with the isolation, the competency or the clock is held, with the failing prerequisite stated.
KPIHIncreaseFirst-pass permit completeness
Evidence produced as the work happens
The record an officer or a regulator would ask for is written while the job is done, so it is not reconstructed under pressure afterwards.
KPIHIncreaseIsolation verification coverage
Variance surfaced while it can still move
Commitment against physical progress is reconciled as it happens, so a divergence is owned rather than explained at close.
KPICDecreaseTime from variance to ownership
The chart says who decides, and it is never the digital coworker
A digital coworker works inside the systems, data, policies and authorisations you already have. It is given the access a person in the same position would be given, and no more. Your auditors test it in the environment they already know.
What the role works inside
Enterprise applications
ERP, asset management, maintenance, safety and capital project systems.
Master data
Asset, equipment tag, work order, permit and capital project records.
Policies and controls
Business rules, thresholds, approval policies and compliance requirements.
Authorisations
Defined permissions for every action performed by the role.
Governance
Security, privacy, service levels, change governance and escalation.
The control model
Acts alone
Defined actions, inside the authority you set.
Recommends
Prepares the case and hands the decision up.
Escalates
Anything outside the authority the role holds.
Start with a number. Prove the result. Build from there
Both sides put a signature on the same page before anything is built, and the ProxyN lead who signs is accountable for it in the way your sponsor is. Nothing in it gets agreed after the result is known.
What gets signed
The Outcome Commitment
Five lines both sides sign before anything is built. Every one is a fact about your operation, not a forecast about ours. On this chain the acceptance test is a replay against your own records: known past failures and overruns, and whether the role would have raised an earlier useful signal.
KPIWhat needs to move.
BaselineWhere performance starts, using operational data.
TargetThe agreed level of movement.
TimelineWhen the outcome will be assessed.
Acceptance testHow achievement will be determined.
Your sponsor
ProxyN lead
What happens after signing
The adoption loop
The order the work runs in, one role at a time. The seventh step is the first step of the next loop.
Set the baseline
Hire the role
Put the role to work
Measure the KPI
Prove the outcome
Address the next bottleneck
Add the next roleBack to the baseline for the next role
What we need from you
Twelve months of history from the work order, permit and condition systems of record, read only
The written procedures for permits, deferral and capital approval, with the hard controls the role will work inside
The accountable person for the number, in the room for the first session, with your HSE lead beside them
Get started
Stop Buying Platforms. Start Hiring Outcomes.
Bring one workflow and the person accountable for it. In the first session we map the process, establish the baseline logic and tell you whether there is a number worth signing. If there is not, we will say so.