Operate · Acquire to Retire

Hire a digital coworker for every point where an asset is run to failure or maintained past need

An asset moves through its life one decision at a time, and each decision rests on a reading somebody took, a record somebody updated and a permit somebody signed. Nothing in that sequence says which way the balance has tipped. Those points are where the digital coworkers stand, inside the systems you already run.

Run to failure and maintained past need look identical in the asset record

Every control on this chain is real, and every one of them is applied by somebody who already has a job. The gap is between what the asset is doing and what the record of it says, and the asset does not wait for the person who would have known what to look for.

A$21.27M

Maximum monetary penalty for industrial manslaughter against a body corporate, indexed annually and varying by jurisdiction

Safe Work Australia model, 1 July 2026

20 years

Maximum term of imprisonment for an individual on the same offence, and in several states insurance for these fines is prohibited

Safe Work Australia model, 1 July 2026

Section 27

The due diligence duty on officers is personal, non-delegable and prospective, and appointing a competent safety manager does not discharge it

Model Work Health and Safety Act, as defined by Safe Work Australia

ISO 55001

The standard asks for a reproducible decision: what was known, what was weighed and who decided, recorded at the point it was decided

ISO 55001:2024

Where the pressure shows up

Ready on paper

A job sits on the schedule with the scope vague, the part unreserved and the right trade discovered after it starts.

Who feels itMaintenance planner · schedule-ready rate

Repeat visits

The crew travels, the window opens, and the job fails for a part, a permit or a certification nobody confirmed first.

Who feels itMaintenance manager · first-time-fix rate

The alert stream

Thresholds set loose fire late and thresholds set tight fire constantly, so either way the alarms stop being a signal.

Who feels itReliability engineer · time from signal to owned action

Signed not checked

The permit form is complete while the job is not safe, because a prerequisite that is nearly met gets treated as met.

Who feels itHSE manager · first-pass permit completeness

Two supervisors

Concurrent work in the same area is known to the two supervisors running it and to no single system that can see both.

Who feels itHSE officer · held permits by failure type

Found at close

Capital variance surfaces at month end, after the decision that caused it, when the exposure is already committed.

Who feels itHead of Capital Projects · time from variance emergence to ownership

Acquire to Retire answers to safe availability per dollar of asset cost

Acquire to Retire covers the plant, equipment, property, technology and infrastructure the enterprise runs on. It balances performance, risk and expenditure, and the number it answers to is maximum safe availability per dollar of asset cost.

The sequence, taken from the chain’s own definition

  1. 01

    Asset Need

    The need is raised

    Held by your team

  2. 02

    Investment

    Capital approved

    CELIA

  3. 03

    Acquisition

    Buy or build

    Held by your team

  4. 04

    Commissioning

    Into service

    Held by your team

  1. 05

    Use

    The asset earns

    ADRIANA

  2. 06

    Maintenance

    Kept available

    MASON

  3. 07

    Renewal

    Repair or replace

    Held by your team

  4. 08

    Retirement

    Out of service

    Held by your team

Any stage with hazardous work

Permit to work

The person, the task, the asset, the isolation and the permit evidence checked against the record before a crew starts, so a gap is named before entry rather than after an incident

HARIS

Who owns this chain today

Enterprise owners
  • Chief Operating Officer or Head of Asset Managementthe whole life
  • Engineering and HSE leadershipintegrity and safety
  • Chief Financial Officercapital
Human roles
  • Maintenance planners
  • Reliability engineers
  • HSE officers
  • Capital project controllers
Upstream inputs
  • Production and operating plansPlan to Fulfil
  • Capital approvals and budgetRecord to Report
  • Spares, contractors and capital procurementSource to Pay
Downstream consumers
  • Asset availability, as a capacity constraintPlan to Fulfil
  • Capitalisation, depreciation and accrualsRecord to Report
  • Safety and regulatory evidenceMonitor to Comply

A digital coworker takes a position on the chart and answers for it

Read down any position on a chart and it tells you who is accountable for it, what its holder may do without asking, and who picks up the call that is not theirs to make. A digital coworker is written up the same way, and the answers do not change because the holder is not a person.

Employee ID PXN‑A2R‑003

HARIS

Hazard Assessment, Readiness & Isolation Sentinel

Position
Safety & Permit Compliance
Value chain
Acquire to Retire
Role
Checks every permit prerequisite against the source record before hazardous work proceeds, and holds the permit where a control is missing. Your authorised person decides.
Authorised · Logged · Reversible

Safety · Permit to work

2 participants

Permit verification requested

HARIS Safety & Permit Compliance

Permit PTW‑2214, hot work in a confined space. The gas test window closed 40 minutes ago. Standby and rescue are named and rostered on now, the competencies are current, and no other work is open in the area. This one fails on time rather than on content. I have held the permit and have not cleared work to start.
Permit
PTW‑2214 · hot work, confined space
Asset
Tag V‑2140, north separator vessel
Isolation
Current, and the tag matches
Gap
Gas test outside its validity window

HARIS

I propose to keep the permit held, request a fresh gas test before anyone enters, and return the permit to the authorised person once the new reading is on the record. I will not clear work to start at any point. Shall I proceed?

HSE Officer Site safety

Proceed. Nobody enters before the re-test, and the permit stays held until the reading is on the record.

Seen by HARIS

HARIS Safety & Permit Compliance

New gas test recorded against PTW‑2214 and inside its window. Every prerequisite now agrees with the record. Returned to the authorised person.

Work cleared by the authorised person. 08:24 · The control gap was named before entry

HARIS holds a permit where a control is missing and never issues one

HARIS checks a permit against the source record and holds it where a control is missing. He never issues one and never clears work to start, so the authorisation stays exactly where it sits today. The other three prepare, detect and reconcile, and a named person makes the call each time.

Prepare

  1. Asset Need
  2. Investment
  3. Acquisition
  4. Commissioning
  5. Use
  6. Maintenance
  7. Renewal
  8. Retirement

Maintenance Planning

MASON

Maintenance, Availability, Scheduling & Order Navigator

Acquire to Retire · PXN-A2R-001

Owns
Turns a maintenance need into safe, fully prepared and correctly prioritised work.
Boundary
Cannot mark a job ready where a hard prerequisite is absent. The planner approves the schedule.
Measured on
  • Schedule-ready rate and schedule compliance
  • First-time-fix rate
  • Ratio of planned to reactive work
Skills
Triages notifications by criticalityDetects duplicate and repeat workVerifies parts and material readinessMatches crew skill and certificationDetects production window conflictsFlags permit and isolation needs
Authorised · Logged · Reversible

Work chart

  1. AccountableHead of Asset Management
  2. Owns the workMaintenance manager
  3. Position held byMASON
  4. Escalates toHSE · Maintenance manager · Production planning · Stores

TodayWork reaches the schedule before anyone has confirmed it can actually be done.

With MASON in the rolePlanned work stops converting into reactive work, which is where the cost premium sits.

Detect

  1. Asset Need
  2. Investment
  3. Acquisition
  4. Commissioning
  5. Use
  6. Maintenance
  7. Renewal
  8. Retirement

Asset Performance & Reliability

ADRIANA

Asset Diagnostics, Reliability, Insight, Anomaly & Notification Advisor

Acquire to Retire · PXN-A2R-002

Owns
Reads condition and work signals together and opens the case before the failure arrives.
Boundary
Detects and evidences. The diagnosis and the intervention are the reliability engineer’s.
Measured on
  • Unplanned downtime and repeat failure
  • Time from signal to owned action
  • Failures preceded by a raised notification
Skills
Correlates condition data across assetsDetects drift below alarm thresholdIdentifies bad actors by costCompares intervention optionsModels lifecycle cost and riskTracks whether reliability changed
Authorised · Logged · Reversible

Work chart

  1. AccountableHead of Asset Management
  2. Owns the workReliability engineering lead
  3. Position held byADRIANA
  4. Escalates toEngineering · HSE and operations · Capital and shutdown approval

TodayCondition data is collected in volume and read by nobody with the hours to spare.

With ADRIANA in the roleA window in which to plan the intervention, instead of a surprise to react to.

Verify

  1. Asset Need
  2. Investment
  3. Acquisition
  4. Commissioning
  5. Use
  6. Maintenance
  7. Renewal
  8. Retirement

Safety & Permit Compliance

HARIS

Hazard Assessment, Readiness & Isolation Sentinel

Acquire to Retire · PXN-A2R-003

Owns
Checks every permit prerequisite against the source record before hazardous work proceeds.
Boundary
Never issues a permit and never clears work to start. Your authorised person decides.
Measured on
  • First-pass permit completeness
  • Isolation verification coverage
  • Certificate currency at point of use
Skills
Verifies prerequisites against source recordsMatches isolation certificates to tagsChecks validity windows and expiryVerifies competency and authorisation currencyDetects concurrent work conflictsMonitors change during execution
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Operating Officer, with board visibility
  2. Owns the workHSE manager
  3. Position held byHARIS
  4. Escalates toHSE manager · HSE leadership · The officer group · Operations

TodayPermit checking happens while a crew stands waiting, and the pressure is always toward proceeding.

With HARIS in the roleThe control gap is named before work starts rather than reconstructed after an incident.

Govern

  1. Asset Need
  2. Investment
  3. Acquisition
  4. Commissioning
  5. Use
  6. Maintenance
  7. Renewal
  8. Retirement

Capital Project Controls

CELIA

Commitment, Estimate, Ledger & Insight Advisor

Acquire to Retire · PXN-A2R-004

Owns
Reconciles the approved case against commitments, actuals and progress as they move, not at close.
Boundary
Explains variance. The forecast at completion is always the controller’s number.
Measured on
  • Time from variance emergence to ownership
  • Forecast-at-completion accuracy against outturn
  • Unsupported manual forecast adjustment
Skills
Reconciles commitments, actuals and progressDetects unsupported forecast movementComputes accruals from progressAttributes variance to driversTracks variation ordersTraces benefits to realisation
Authorised · Logged · Reversible

Work chart

  1. AccountableChief Financial Officer
  2. Owns the workHead of Capital Projects
  3. Position held byCELIA
  4. Escalates toFinance · Group reporting · CFO delegate · Sponsor

TodayCost, commitment, progress and change live in different systems, so variance is debated before it is owned.

With CELIA in the roleVariance surfaces while the project can still respond to it.

Hiring into this chain puts a holder on every decision from the capital case to the permit

Four digital coworkers hold posts across this life, from the capital case that buys the asset to the permit that lets somebody work on it, and each is measured on one number. How much it moves for you is sized from your own data in the first session.

Eight stages on one spine Eight glass slabs, one per Acquire to Retire stage, hang from a lit spine. CELIA, ADRIANA and MASON hold three; HARIS stands across the five stages where a crew may do hazardous work, marked by a bracket at the right; five stay with your team. 01Asset Need 02InvestmentC 03Acquisition 04Commissioning 05UseA 06MaintenanceM 07Renewal 08Retirement H
  • Readiness verified, not assumed

    A job is schedule-ready only when every hard prerequisite is confirmed against the record, so a crew is not sent to find out.

    KPIIncreaseSchedule-ready rate

  • A window instead of a surprise

    Degradation is raised while the intervention can still be planned, rather than confirmed by the failure it predicted.

    KPIDecreaseUnplanned downtime

  • Patterns a single threshold cannot see

    Two readings each inside tolerance, drifting together and away from a comparable asset, is a case no alarm would have raised.

    KPIDecreaseTime from signal to owned action

  • The gap named before work starts

    A permit that does not agree with the isolation, the competency or the clock is held, with the failing prerequisite stated.

    KPIIncreaseFirst-pass permit completeness

  • Evidence produced as the work happens

    The record an officer or a regulator would ask for is written while the job is done, so it is not reconstructed under pressure afterwards.

    KPIIncreaseIsolation verification coverage

  • Variance surfaced while it can still move

    Commitment against physical progress is reconciled as it happens, so a divergence is owned rather than explained at close.

    KPIDecreaseTime from variance to ownership

The chart says who decides, and it is never the digital coworker

A digital coworker works inside the systems, data, policies and authorisations you already have. It is given the access a person in the same position would be given, and no more. Your auditors test it in the environment they already know.

What the role works inside

  • Enterprise applications

    ERP, asset management, maintenance, safety and capital project systems.

  • Master data

    Asset, equipment tag, work order, permit and capital project records.

  • Policies and controls

    Business rules, thresholds, approval policies and compliance requirements.

  • Authorisations

    Defined permissions for every action performed by the role.

  • Governance

    Security, privacy, service levels, change governance and escalation.

The governance perimeter Three rings around the position: acts alone inside, recommends in the middle, escalates at the edge. Nothing runs outside the outer ring. ESCALATES RECOMMENDS ACTS ALONE THE POSITION

The control model

  1. Acts alone

    Defined actions, inside the authority you set.

  2. Recommends

    Prepares the case and hands the decision up.

  3. Escalates

    Anything outside the authority the role holds.

Start with a number. Prove the result. Build from there

Both sides put a signature on the same page before anything is built, and the ProxyN lead who signs is accountable for it in the way your sponsor is. Nothing in it gets agreed after the result is known.

What gets signed

The Outcome Commitment

Five lines both sides sign before anything is built. Every one is a fact about your operation, not a forecast about ours. On this chain the acceptance test is a replay against your own records: known past failures and overruns, and whether the role would have raised an earlier useful signal.

  • KPIWhat needs to move.
  • BaselineWhere performance starts, using operational data.
  • TargetThe agreed level of movement.
  • TimelineWhen the outcome will be assessed.
  • Acceptance testHow achievement will be determined.

What happens after signing

The adoption loop

The order the work runs in, one role at a time. The seventh step is the first step of the next loop.

  1. Set the baseline
  2. Hire the role
  3. Put the role to work
  4. Measure the KPI
  5. Prove the outcome
  6. Address the next bottleneck
  7. Add the next roleBack to the baseline for the next role

What we need from you

  • Twelve months of history from the work order, permit and condition systems of record, read only

  • The written procedures for permits, deferral and capital approval, with the hard controls the role will work inside

  • The accountable person for the number, in the room for the first session, with your HSE lead beside them

Get started

Stop Buying Platforms.
Start Hiring Outcomes.

Bring one workflow and the person accountable for it. In the first session we map the process, establish the baseline logic and tell you whether there is a number worth signing. If there is not, we will say so.