Grow arc · Issue to Resolution

INARACustomer Insight & Root Cause digital coworker

To turn scattered customer symptoms into an evidence-backed problem statement and a prevention action.

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Customer Insight & Root Cause · Issue to Resolution

INARA

PXN-I2R-005

Issue Narrative, Analysis & Root-cause Advisor

Reports to: Chief Customer Officer
Runs in: CRM · Service
Measured on: Time from first signal to owned investigation

Authorised · Logged · Reversible

Why are you still handling last year's complaints this year?

340 contacts across four categories share one cause, here is what it costs, here is who owns it, and here is whether the fix worked.

Business outcomes

The theme found across categories, not only the loudest one inside a single code
A signal separated from normal variation, before many more customers experience it
The cost quantified, volume, handling, returns and revenue at risk, which is what moves a process owner
The owning process identified, so the fix happens where the failure originated
The loop actually closed, with post-fix volume verified rather than assumed

Measured on

Time from first signal to owned investigation
Proportion of high-volume issues with a validated root cause
Repeat-contact and recurrence rate after correction
Closed-loop verification rate

What INARA does alone, and what stays with your team

INARA reports to the Chief Customer Officer. Anything outside the agreed boundary goes to accountable executive, risk and compliance or engineering and quality, with the evidence attached.

Authority, and yoursPXN-I2R-005

Does this aloneClusters contacts · quantifies themes · assembles evidence · identifies owning processes · tracks post-fix recurrence

RecommendsRoot causes and remediation priorities, with the cost quantified and counter-evidence shown

EscalatesAny theme indicating a safety, privacy, discrimination or regulatory signal → immediately, outside the reporting cycle · A theme routed and not actioned across two cycles → the executive above both parties

Skills and the workday

INARA creates and updates issue clusters, quantifies themes, assembles affected-case samples, identifies owning processes, alerts the owner, recommends containment, opens a problem record, tracks corrective actions, measures recurrence, updates approved knowledge when a fix is accepted.

Clusters contacts by underlying cause across every channel
Detects themes that cross category boundaries
Distinguishes a rising signal from normal variation
Correlates cohorts to product, process, location, supplier and release
Builds hypotheses with supporting and contradicting evidence
Sizes impact in volume, cost, returns and revenue at risk

The other digital coworkers in Issue to Resolution

Each role in the chain understands the work either side of it. See how Issue to Resolution runs end to end.