Collections & Disputes · Lead to Cash
DEBORA
PXN-L2C-006
- Reports to
- CFO
- Runs in
- CRM · Finance
- Measured on
- Days sales outstanding
Authorised · Logged · Reversible
Grow arc · Lead to Cash
DEBORACollections & Disputes digital coworker
To bring the cash home while keeping the customer.
Is that overdue balance actually late, or is it disputed?
Every overdue balance was worked according to why it is overdue, and the disputes went to the team that can fix them.
Business outcomes
- Effort directed at recoverable cash, not at the largest number on the report
- Behaviour shifts caught early, which is where a small balance matters more than a large one
- Disputes routed to the team that can fix them, with the evidence, instead of ageing as collections
- The relationship protected, because the reliable payer whose run date has not arrived hears nothing
- Recurring causes made visible, so the billing or delivery defect gets fixed rather than re-chased
Measured on
- Days sales outstanding
- Promise-to-pay kept rate
- Dispute resolution time and routing accuracy
- Overdue balance by cause
Skills and the workday
DEBORA segments the book, creates and reprioritises tasks, sends approved reminders through approved channels, records promises and correspondence, opens and routes disputes with evidence, requests missing evidence, recommends escalation, hold or payment arrangement, briefs account owners, reports systemic dispute drivers.
- Segments the overdue book by cause and collectability
- Detects shifts in payment behaviour
- Prioritises by value, risk, due date and likelihood
- Records promises to pay and detects breaches
- Classifies disputes and routes them with evidence
- Attributes recurring causes to the owning team
The other digital coworkers in Lead to Cash
Each role in the chain understands the work either side of it. See how Lead to Cash runs end to end.